SHIPPING COST AND DELIVERY TIME
Standard Shipping: $12.99
Express Shipping: $20.99
VIP Shipping: $29.99
Express Shipping Cost by Air Shipping: The express shipping cost is $12.99 by Air Shipping.
Processing Time: When the customer places an order, we need 3-7 business days to process the order.
- Standard Shipping:It takes about 20-40 business days by Air Shipping to the United States.
- Express Shipping:It takes 10-15 business days by Air Shipping to the United States.
(*Note: Certain orders may experience longer delays due to the COVID-19.)
Any delivery dates provided by O-lovely are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information through email information which you could also track your order here(https://www.17track.net/en) with your tracking number.
For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
TAXES & DUTIES
We will not ask for any taxes and duties on our side. Any import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.
For the United States
Please note that our products do not charge any taxes in the United States.
*All shipping times do not include customs clearance/customs delays. We are not responsible for any other customs/duties that may need to be paid for orders outside the United States.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
We offer international delivery. This means that we ship to all locations. If you have a post office in your town/city, you will get your product. Your parcel will be insured and it will be assigned with a unique registered tracking number through which you can track the parcel.
Our logistics generally use sea or air transportation. There are 2 options for transportation costs. The ordinary transportation cost is $20.99, and the expedited transportation cost is $29.99. The transportation time is about 15 working days to 20 working days.
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange shipment as soon as the delivery industry gets back to normal.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact us.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times